Question 1

What is a hair system?

Accepted Answer

A hair system (also called a hair replacement system, hairpiece, or toupee) is a custom or semi-custom piece made from real human hair or high-quality synthetic fibres that is attached to your scalp. Modern systems are virtually undetectable and allow you to style, wash, and live your life with complete confidence.

Question 2

Will people be able to tell I'm wearing a hair system?

Accepted Answer

Our premium hair systems are designed to be completely undetectable. We use ultra-thin lace and poly bases that blend seamlessly with your skin, creating a natural-looking hairline. When properly fitted and maintained, even people standing right next to you won't be able to tell.

Question 3

How long does a hair system last?

Accepted Answer

With proper care, a high-quality hair system typically lasts 4–6 months with daily wear. Premium human hair systems can last even longer with meticulous maintenance. We recommend having a rotation of two systems to extend the life of each one.

Question 4

Can I exercise, swim, and shower with my hair system?

Accepted Answer

Yes! Modern hair systems are designed for active lifestyles. You can swim, exercise, and shower while wearing your system. We recommend using a waterproof adhesive for swimming and following our care guidelines to maintain the system’s longevity.

Question 5

How do I choose the right hair system?

Accepted Answer

Start with our Sizing Guide to determine your base size, then browse our collections by hair type, density, and colour. If you’re unsure, our team is available to help you find the perfect match — just reach out via our Contact page.

Question 6

Do you offer custom hair systems?

Accepted Answer

Yes! Our custom systems are made to your exact specifications, including base size, hair type, colour, density, curl pattern, and length. Custom orders typically take 6–8 weeks to create. Visit our Custom Systems page to get started.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return policy on all stock (non-custom) hair systems in their original, unworn condition. Custom systems are non-refundable as they are made specifically for you. See our Shipping & Returns page for full details.

Question 8

How long does shipping take?

Accepted Answer

Standard shipping within New Zealand takes 2–4 business days. Express shipping is available for next-day delivery. We also ship to Australia, which typically takes 5–7 business days. All orders include tracked shipping.

Question 9

How do I attach my hair system?

Accepted Answer

Hair systems can be attached using tape, liquid adhesive, or clips — depending on your preference and lifestyle. Most of our customers prefer tape or adhesive for a secure, long-lasting hold. We provide detailed instructions with every order and have video tutorials on our Care Instructions page.

Question 10

How do I wash my hair system?

Accepted Answer

We recommend washing your hair system every 7–10 days with a gentle, sulphate-free shampoo and conditioner. Always use lukewarm water and avoid rubbing — instead, gently work the products through the hair in a downward motion. See our Care Instructions page for step-by-step guides.

Question 11

What products should I use?

Accepted Answer

Use sulphate-free, alcohol-free shampoos and conditioners. We carry a full range of recommended care products in our shop, specifically formulated for hair systems. Avoid products with harsh chemicals that can damage the hair or base material.

Question 12

How do I style my hair system?

Accepted Answer

Human hair systems can be styled just like natural hair — you can blow dry, straighten, curl, and even colour them. Synthetic systems come pre-styled and should not be heat-styled. We recommend using heat protectant spray on human hair systems.

Frequently Asked Questions

General

Ordering & Shipping

Care & Maintenance

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